What's going on with Everlane?

What's going on with Everlane? / late summer outfit with Everlane linen tee + Everlane day crossover sandals — Cotton Cashmere Cat Hair
Late summer casual denim shorts outfit with grey linen tee and textured baseball cap — Cotton Cashmere Cat Hair
Everlane day crossover sandals in rose casual late summer outfit with linen tee and denim shorts — Cotton Cashmere Cat Hair
Everlane grey linen tee + Madewell denim shorts casual late summer outfit — Cotton Cashmere Cat Hair
Blue textural striped baseball cap casual late summer outfit with linen tee, denim shorts, pink sandals — Cotton Cashmere Cat Hair

Have you been following the Everlane drama this year? It’s…a lot. One thing after another. Turns out their “radical transparency” hasn’t been so transparent.

Before I get into it: Yes, I know Everlane isn’t the only company to have and be exposed for their issues, but it feels different with them because they put forth this narrative that they were different. It feels more…personal. I also felt like I should bring it up here because I’m a big advocate of the brand and wear their clothes/share them here on the blog often.

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Back in the spring, Everlane fired a large portion of their remote customer service team, citing the pandemic/financial uncertainty as the reason. However, within the people that were fired, a group had been attempting to unionize. Everlane denies that they were union busting, but it certainly does not look good on their end. This was exposed via @everlaneu on Instagram.

While their customer service went to sh!t because of the lack of employees, in late May and early June, the Black Lives Matter movement regained national attention, and Everlane was exposed for their toxic workplace culture and internal racism by former employees via @ex.wives.club on Instagram. (The first link goes to a N.Y. Times article. If you’re stuck behind a paywall, articles were also published by Fashionista and Today.)

Everlane has since moved in a positive direction and joined the Black in Fashion Council. The mission of the council is “to represent and secure the advancement of Black individuals in the fashion and beauty industry.” As of now, 38 brands have committed to the work.

I’m thrilled to see that the company is working towards anti-racism and I hope also improving their customer service experience. I sincerely hope they change for the better because Everlane has been a favorite of mine for a few years now. I feel relieved knowing that I can wear what I’ve purchased and not feel icky, but I do hope they keep their word. (I was never planning to get rid of the things I still wear regularly, but ya know.) I also know that Everlane has been a favorite retailer for many of you, too.

As someone with a longstanding paid partnership with Everlane, Andrea has been in close contact with the brand and recently shared her thoughts on the situation. I enjoyed reading her “insider” insight.

I personally have not placed an order at Everlane since January. My lack of Everlane purchases were initially because I noticed the customer service complaints on Instagram…one look at those and I didn’t even want to attempt to order anything. It seems like things are improving on that end, though, finally; have any of you ordered recently? Have you had any issues?

OUTFIT DETAILS

Everlane tee / exact style (limited sizes) or similar by Frame
Madewell shorts / exact style or similar
Everlane sandals / new version
Madewell hat / similar options: faded denim, dotted navy, cotton-linen
Maison Miru earrings / exact (for a limited time, get a pair for the price of shipping!)
Le Specs sunglasses / exact style
Dior Lip Glow in pink / exact

outfitsKimi, Cotton Cashmere Cat HairsummerComment